These terms govern the provision of psychological coaching, life coaching and therapy based on Acceptance and Commitment Therapy (ACT) and mindfulness, between the owner of the site and the client engaging the service.
Booking any session implies full acceptance of these terms and of the current Privacy Policy and Legal Notice.
The coaching offered is a collaborative process of personal support. The owner works within the framework of Acceptance and Commitment Therapy (ACT), integrating mindfulness practices and psychological coaching.
The client is solely responsible for the decisions and actions taken during and after the process. The owner does not direct the client's life and assumes no responsibility for decisions made as a consequence of the therapeutic work.
These services do not replace medical, psychiatric or pharmacological diagnosis or treatment. In case of acute emotional crisis, suicidal ideation or medical emergency, the client should contact emergency healthcare services (112 in Spain).
Services are intended for people aged 18 or older with legal capacity to contract. The owner reserves the right to assess the suitability of the service for each request.
For minors, engagement requires prior written consent from parents, guardians or legal representatives.
The owner offers a free 15-minute initial informational session, online or by phone, with no commitment, to jointly assess whether the approach fits the client's situation and expectations.
Sessions are booked through the contact form, email or phone, and are confirmed when the owner sends the client the date, time and payment instructions.
The price per session will be the one in force at the time of booking and will be communicated to the client before each reservation is confirmed. Payment is made in advance, by bank transfer, payment gateway or any other agreed method.
Online sessions have a standard duration of 60 minutes. Walk & Talk sessions (in person, outdoors) may extend as agreed.
Sessions may be delivered:
The client agrees to attend at the agreed date and time. A delay of more than 15 minutes from the scheduled time will be treated as a cancellation by the client and no refund will apply. If the client connects within that window, the session will use the remaining time and the full fee will be charged.
Under article 103 of Royal Legislative Decree 1/2007 (TRLGDCU) and Law 34/2002 (LSSI-CE), the right of withdrawal does not apply to coaching sessions once their provision has begun, given their personal and non-transferable nature.
The client may withdraw from a session not yet held by observing the deadlines in section 7.
All information shared during sessions is strictly confidential. The owner will not disclose session content to third parties except:
Sessions are not recorded without prior written agreement from both parties. The client is not authorised to record sessions without the owner's express consent.
The owner reserves the right to:
These channels may be used for logistical matters (confirming appointments, resolving administrative queries). They are not secure channels for sensitive information. The client is advised not to share delicate content through them.
The process may end for:
Ending the process does not prevent resuming it in the future if the client so wishes.
For online sessions, the client agrees to have:
Failure to meet these requirements by the client will not exempt them from paying for the session.
The owner does not offer any guarantee of results, as the effectiveness of the process depends on the client's commitment, participation and life context.
The owner will not be liable for:
The processing of personal data is governed by the Privacy Policy of this section. By engaging the service, the client acknowledges having read and accepted said policy.
Materials, exercises, scripts and content produced by the owner are her intellectual property. The client may use them for their personal development, but is not authorised to reproduce, distribute or share them with third parties without express consent.
Complaints will be dealt with first by email to bienestar.mental.dagmar@gmail.com, with a reasonable response within one month.
If no solution is found, the client may resort to the European online dispute resolution platform at http://ec.europa.eu/odr.
These terms are governed by Spanish law. For the resolution of any dispute, the parties submit to the Courts and Tribunals of the client's domicile when acting as a consumer, in accordance with the TRLGDCU.
Last updated: July 2026.