Privacy Policy — Coaching Services

At a glance

  • Controller: Dagmar Drechsler (Tax ID X2181806A)
  • Purpose: managing information requests, providing the contracted coaching and therapy services and sending related commercial communications if the user expressly consents.
  • Legal basis: consent of the data subject and/or performance of a contract.
  • Recipients: no data will be transferred to third parties except by legal obligation.
  • Rights: you can access, rectify, delete your data and exercise the other rights listed in section 7, by writing to bienestar.mental.dagmar@gmail.com.

1. Data controller

2. Purpose of processing

Personal data collected via the contact form and other means will be processed to:

  • respond to enquiries submitted;
  • manage the contracting and delivery of psychological coaching sessions and therapy based on Acceptance and Commitment Therapy (ACT) and mindfulness;
  • send information related to the contracted or requested services;
  • if the user expressly consents, send commercial communications about new programmes, workshops or service news.

3. Legal basis

The legal basis for processing is:

  • the consent of the data subject (art. 6.1.a GDPR), given by completing the contact form or ticking the corresponding box;
  • the performance of a contract to which the data subject is a party (art. 6.1.b GDPR), where a service contract exists;
  • the legitimate interest of the owner (art. 6.1.f GDPR) for ordinary management of communications.

4. Categories of data

Only data voluntarily provided by the data subject will be processed: name, email address and message content, plus any other data included by the user.

In the context of coaching or therapy sessions, information shared during sessions is considered particularly sensitive and is subject to professional secrecy. This content is not recorded beyond notes strictly necessary for the follow-up of the process, which are kept under reinforced security measures and not shared under any circumstances except by legal obligation.

5. Recipients

No data will be transferred to third parties except by legal obligation. The owner does not perform international data transfers.

If the site incorporates external analytics or email services in the future (Google Analytics, email marketing services, etc.), users will be informed and specific consent will be requested.

6. Retention period

Data will be kept for as long as necessary to attend to the subject's request and, if applicable, during the contractual relationship and the periods legally required to attend to possible liabilities. Notes linked to sessions will be kept only for the time strictly necessary for the follow-up. Once no longer needed, data will be deleted using reasonable measures for its definitive destruction.

7. Rights of the data subject

The data subject has the right to:

  • access their personal data;
  • request rectification of inaccurate data;
  • request erasure when no longer needed;
  • request restriction of processing;
  • object to processing;
  • request portability of their data;
  • withdraw consent at any time.

These rights may be exercised free of charge by writing to bienestar.mental.dagmar@gmail.com with the subject line "GDPR rights request", providing a copy of an ID document.

8. Supervisory authority

If the data subject considers that their rights have not been properly attended to, they may lodge a complaint with the Spanish Data Protection Agency (AEPD) — www.aepd.es.

9. Cookies

The site may use technical cookies necessary for its correct operation and, potentially, analytical cookies to obtain aggregated usage statistics. These cookies do not identify the user.

Users can configure their browser to accept or reject cookies. Please see the specific cookie policy where applicable.

10. Third-party links

The owner is not responsible for the content or privacy policies of third-party sites linked from this website. Article 17.a of the Spanish LSSI-CE applies where there is no effective knowledge of unlawfulness.

11. Minors

Use of services by minors requires the prior consent of their parents, guardians or legal representatives. The owner is not liable for the user's failure to comply with this requirement.

12. Changes

The owner reserves the right to modify this policy to adapt to new legal, jurisprudential or doctrinal requirements. Modifications will be published on this same page with reasonable advance notice.

13. Applicable law

This policy is governed by Regulation (EU) 2016/679 (GDPR), the Spanish Organic Law 3/2018 on Data Protection and Guarantee of Digital Rights (LOPDGDD) and Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE).